: 固定在PCB上的螺絲可能產生火花燒機，並提出了寄送維修套件(螺絲)
: 的解決辦法，目前的建議是即刻關機直到收到維修套件為止，目前還在
: 跟美國消費品安全委員會(CSPC)討論下一步作法是什麼
: 在此呼籲有用NZXT的鄉民趕快關機啊，雖然目前只有少於10台發生的案例
: 目前原價屋還是有上架，還在組裝的鄉民趕快停止啊，不知道Youtuber
: 網紅們甚麼時候會出來呼籲安全?都燒機了竟然還沒全面招回換機或維修?
: 以下新聞來源https://blog.nzxt.com/details-on-h1-case-safety-issue/
: WHAT’S GOING ON?
: We’ve identified an issue with the H1 case where a short on the PCIe riser
: cable connection can lead to a potential safety hazard. This issue has
: currently affected fewer than ten H1 cases.
: To be extra cautious, we have paused sales on NZXT & NZXT BLD and asked
: resellers to temporarily pause sales as well while our engineering team is
: confirming the issue and preparing a solution.
: WHAT IS THE PROBLEM?
: We have identified that the two screws that attach the PCIe Riser assembly to
: the chassis may cause an electrical short circuit in the printed circuit
: board (PCB). Repair kits are being prepared that include two new screws that
: address the issue along with instructions to replace them at home.
: WHAT CAN CUSTOMERS DO?
: While we have identified this issue as an extremely rare occurrence, the
: absolute safest approach is to power-down your H1 until a kit is sent out to
: you and the repair is made.
: We will be taking customer information and providing early repair kits as
: soon as this upcoming week. These kits will allow users to make the repair at
: home by replacing both screws that attach the PCIe assembly to the case.
: Customers can reach out through our H1 dedicated contact channels included
: below for more information.
: WHAT ELSE DO CUSTOMERS NEED TO KNOW?
: We are working closely with the US Consumer Products Safety Commission (CPSC)
: and the proper global authorities to ensure that we are doing everything we
: can to help NZXT customers. The CPSC’s function is to help people use
: products safely and we have been adhering to their strongly recommended
: schedule for releasing information to our suppliers and to the public. We
: take this issue seriously and are working as quickly as we can to address it.
: HOW DO CUSTOMERS GET IN TOUCH IF THEY HAVE ANY OTHER QUESTIONS?
: We appreciate everyone’s patience. For direct contact, customers can contact
: our Customer Support team via the provided number and email address.
: Please direct inquiries regarding the H1 Issue to:
: Phone: 1-888-965-5520 (Mon – Fri, 8am – 6pm PST)
: Email: [email protected]
Gamers Nexus有解釋發生什麼事了，剛剛邊工作邊當podcast聽所以只大概說一下大綱
本肥對電路的知識只到高中物理，有錯請小力鞭
簡單來說就是PCB設計不良，12V供電層跟螺絲孔之間的絕緣太薄
螺絲鎖孔也沒有另外強化抗磨損
導致在鎖螺絲時如果角度或施力不對，甚至只要多拆裝幾次就會導致絕緣被破壞
12V就會從PCB漏到金屬螺絲上跑到機殼，再從機殼跑到主板托盤，最後回到PSU形成短路
從影片可以看出只要拆裝兩次就能把PCB刮的亂七八糟
這問題要治本只能召回這批問題延長線，換成絕緣設計沒問題的版本
但NZXT給出的解法是把金屬螺絲換成塑膠螺絲
並且從影片看，新的塑膠螺絲為了防止磨損PCB故意做的比較鬆
這樣雖然能稍微避免磨穿絕緣層(在受力的情形下塑膠螺絲依然可能磨損PCB)並斷開迴路
但沒解決PCB的絕緣太薄的根本問題
將來要是有人不知道或忘記而用一般的金屬螺絲固定
比如不知道這回事的人可能會以為那個鬆鬆的塑膠螺絲只是塞子
或是二手買家用自己的螺絲，或者把延長線拿去其他地方用一樣會有問題
雖然短路不會立刻造成問題，但是只要條件對了就會燒起來
影片裡是用一根很細的漆包線模擬
我想到現實中的可能情況是灰塵+水氣
只要螺絲上積灰夠厚加上濕氣就會形成迴路
這時候阻抗最大的灰塵就會成為起火點
而且要弄到這情況通常不會太快，但確實可能發生
話說NZXT台灣代理還蠻不錯的
送更新零件的反應很快
一堆外國買家反應從去年感恩節到現在連塑膠螺絲都沒收到
因為NZXT用的是最便宜的寄送方式
Gamer Nexus也罵說NZXT態度很消極
兩部影片間隔一周是因為他們期待NZXT給出更好的解法
但是走正規管道反映被冷處理
最後他們直接寫信給CEO，列出測試結果、肇事原因跟塑膠螺絲可能衍生的問題
結果被打哈哈敷衍過去
氣到GN直接寫了封措辭強烈的信回復CEO說你們在逃避問題
而且別想找公關把我壓下去
然後他們決定直接發片要求NZXT召回那批延長線
更有趣的是上次NV事件的苦主Hardware Unboxed在下面表示：
「當我們正在討論的時候，NZXT正在把你們從聖誕卡片名單上劃掉」
GN回覆：
「我們來比賽誰先被整個業界封殺，畢竟我們都被華擎加入黑名單了」
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